Shipping policy

🚗 2. SHIPPING, DELIVERY & COLLECTION POLICY

Blaze Bakes – Delivery & Collection

At Blaze Bakes, we want your freshly baked treats to reach you in the best possible condition.

1. Local Delivery

We currently offer local delivery within selected areas.

Delivery availability and any applicable charges will be displayed at checkout or confirmed before your order is accepted.

We do not currently offer nationwide postal delivery.

2. Collection

Customers can collect their orders by prior arrangement.

Collection details and available times will be confirmed once your order has been accepted.

Please arrive at your agreed collection time wherever possible.

3. Order Preparation

Our products are freshly baked, and preparation times may vary depending on order size and availability.

Customers will be informed of their expected delivery or collection date.

4. Delivery Arrangements

Customers must ensure that someone is available to receive their order at the agreed delivery time.

If delivery cannot be completed because nobody is available, we will contact you to discuss alternative arrangements.

Additional delivery charges may apply if a second delivery is required.

5. Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct.

Blaze Bakes cannot accept responsibility for delays caused by incorrect information provided by customers, although we will make reasonable efforts to resolve any issues.

6. Damaged or Incorrect Orders

If there is a problem with your order, please contact Blaze Bakes as soon as possible, preferably within 24 hours of receiving it.

Photographs may help us resolve the issue quickly.

Your statutory consumer rights remain unaffected.

7. Delivery Delays

Although we aim to meet all agreed delivery times, occasional delays may occur.

If there is a significant delay, we will contact you to discuss suitable arrangements and any remedies available under consumer law.